Monmouth County Chamber of Commerce

 Course Descriptions 

Word Level I (8 hours)

• Create a document
• Enter text into a document and save a document
• Examine a document’s properties & print a document
• Close a file
• Edit a document
• Reopen a file
• Move the insertion point within a document & select text
• Insert text into a document & delete text from a document
• Find text in a document
• Find and replace text in a document & move a text block
• Display a document in full-screen mode
• Apply attributes to text, apply a new font and font size to text
• Indent a paragraph & format existing text
• Reset line and paragraph spacing in a document
• reset the margins of a document
• Set and clear tab stops in a document
• Create a bulleted/numbered list
• Insert a hard page break & create a multiple-page document
• Use the spelling and grammar checker & use the thesaurus
• Use a Word template to create a document
• Print an envelope and a label
• Preview and save a document as a web page
• Insert symbols and special characters into a document
• Find and replace formatting
• Add special effects to text

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 Word Level II (8 hours)

• Enter hidden text into a document
• Adjust character spacing in a document
• Create a multiple-section document
• Reveal and clear formatting in a document
• Insert a table in a document
• Format a table
• Insert and delete rows/columns in a table
• Convert text to a table
• Create parallel columns in a document
• Create newsletter-style columns in a document
• Insert a chart into a document
• Insert a diagram into a document
• Use styles
• Set up an outline document
• Produce a report
• Add a border and shade to text
• Add a header/footer to a document
• Add page numbers to a document
• Print specific pages of a document
• Insert a picture into a document
• Insert a hyperlink into a document
• Split the document window/open a new document window

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Excel Level I (8 hours)

• Use the Excel menu system and Excel toolbars
• Use Excel task panes
• Display help information
• Modify an existing worksheet
• Move the cell pointer, change data in a worksheet
• Reverse an edit operation, save a workbook
• Add data to a worksheet
• Enter a formula into a worksheet
• Adjust column width in a worksheet
• Adjust row height in a worksheet
• Build a new worksheet
• Edit a worksheet
• Format a worksheet
• Change the page setup for a worksheet
• Insert a manual page break into a worksheet/including print titles in a printout
• Use Basic Excel functions, i.e. Sum, Average and Count 

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Excel Level II (8 hours)

• Find a specific entry in a worksheet
• Use options in the paste special dialog box
• Use alignment options in the format cells dialog box
• Use and understand absolute cell references
• Use and understand logical functions
• Use and understand financial functions
• Use and understand date/time functions
• Create a chart
• Modify and enhance a chart
• Work with a list, inc. sorting the records, specifying a range of values
• Link worksheets within a workbook
• Split the workbook window into panes, freezing window panes
• Hide rows and columns of a worksheet
• Add pictures and diagrams to worksheets
• Use an Excel template to create a workbook
• Insert a hyperlink into a worksheet, using the research feature
• Insert comments into a worksheet

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Windows (8 hours)

• Perform standard mouse procedures
• Understand the Desktop Layout
• Understand How to Use the Keyboard
• Use the Taskbar
• Restart, Shut Down, Log Off, and Switch Users
• Create and Delete Shortcuts 
• Open and Close a Window
• Minimize, Maximize, and Restore
• Move, Size and Switch between Windows
• Create a New Folder
• Rename a Folder
• Open a Folder or File  
• Move Files using Drag and Drop
• Delete a Folder or File
• Copy, Cut, and Paste a File or Folder
• Use Computer to Browse Files and Folders
• Empty the Recycle Bin
• Restore a File or Folder from the Recycle Bin
• Open and Navigate Help and Support
• Install and Delete a Program

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Outlook (8 hours)

• Describe types of E-Mail Accounts
• Create and Change an E-Mail Account
• Open, Print, and Edi Messages
• Open and Save Attachments
• Reply, Forward, and Re-Send Mail
• Delete Messages
• Organize Messages
• Manage "junk" mail
• Use the Address Book
• Insert Attachments
• Send and open attachments
• Insert Hyperlinks
• Use the Drafts Folder
• Use Outlook’s Calendar
• Create a New Appointment
• Manage Appointment Options
• Customize How You View Your Calendar
• Create a Contact
• Create a Distribution Lists
• Understand Editing Tasks
• Customize How You View Tasks
• Create and Edit Notes
• Understand Note Options
• Set Journal Options
• Create and Edit a Journal Entry
• Customize Journal Views
• Understand the dangers of viruses
• Apply proper business e-mail behavior
• Apply proper business e-mail behavior

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Basic Communication for Improved Customer Service (12 hours)

• Define customer service
• Be able to explain the difference between external and internal customers
• Recognize that service delivery is an individual response value
• Understand how your own behavior impacts the behavior of others
• Develop more confidence and skill as a problem-solver
• Communicate more assertively and effectively
• Learn some ways to make customer service a team approach
• Look at the impression they give customers and ways they can improve

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• Focus on communication barriers and how we can overcome them
• Understand how personal communication impacts how others receive and interpret information
• Understand common barriers to effective communications including non-verbal actions and jargon
• Apply the basic principles of effective communication when communicating with supervisors, co-workers and customers
• Become effective participants in workplace meetings

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Business Writing Skills (12 hours)

• Organize information and present complete thoughts
• Understand the basic rules of grammar (written and verbal)
• Understand the important of ‘tone’
• Avoid repetitive use of words and redundancies
• Avoid jargon, slang and clichés
• Avoid excessive wordiness and negative language
• Understand the importance of proper spelling and punctuation
• Be able to prepare a short and properly constructed written business letter or memo

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English as a Second Language (ESL) Level I (40 hours)

English as a Second Language (ESL) Level II (40 hours)

Basic Mathematics (16 hours)

• Use math to solve workplace problems
• Develop the ability to add, subtract, multiply, and divide whole numbers
• Develop the ability to add, subtract, multiply, and divide decimals and fractions
• Understand the need for accuracy in counting and completing work related documents

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Basic Measurements (16 hours)

• Understand the need for accuracy and demonstrate an ability to perform common measurements in business settings
• Use math to solve workplace problems
• Develop the ability to add, subtract, multiply, and divide whole numbers Develop the ability to add, subtract, multiply, and divide decimals and fractions
• Demonstrate the proper use of standard workplace measurement devises

  Train Your Employees For Free With Brookdale

  Business owners can now train their employees for FREE at Brookdale Community College through a New Jersey Department of Labor Business and Industry Grant.  All New Jersey businesses are eligible to participate.

   

   

  Training is free in the following basic skills areas:

   

   

  • Word Level I
  • Word Level II
  • Excel Level I
  • Excel Level II
  • Windows

     

  • Outlook

     

  • Customer Service  
  • Verbal Communications

     

  • Business Writing
  • Basic Measurements
  • Basic Math

     

  • English as a Second Language (ESL) I
  • English as a Second Language (ESL) II

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  Two Ways To Receive Free Training

  Classes Dedicated to a Group of 12 or More Employees

  You can form your own class of 12 or more employees in any of the above basic skills area. Classes can be held on-site at your business, or at any one of Brookdale’s six Campus’ or Higher Education Centers throughout Monmouth County.  Or, if you don’t have enough employees to form your own class, you can register employees in the Open Enrollment program.

   

   

  Open Enrollment

   

  You may register employees in any of the following Open Enrollment classes beginning Fall 2009. Participants cannot repeat a course, and they must be paid for the time that they are in class. Enroll today!

     

  View fall 2009 Open Enrollment Course Schedule and Registration Information.

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   Course Descriptions 

  Word Level I (8 hours)

  This class will introduce participants to the basic operations of Microsoft Word at the beginning level.
  Upon completion of this course students will be able to:
  • Create a document
  • Enter text into a document and save a document
  • Examine a document’s properties & print a document
  • Close a file
  • Edit a document
  • Reopen a file
  • Move the insertion point within a document & select text
  • Insert text into a document & delete text from a document
  • Find text in a document
  • Find and replace text in a document & move a text block
  • Display a document in full-screen mode
  • Apply attributes to text, apply a new font and font size to text
  • Indent a paragraph & format existing text
  • Reset line and paragraph spacing in a document
  • reset the margins of a document
  • Set and clear tab stops in a document
  • Create a bulleted/numbered list
  • Insert a hard page break & create a multiple-page document
  • Use the spelling and grammar checker & use the thesaurus
  • Use a Word template to create a document
  • Print an envelope and a label
  • Preview and save a document as a web page
  • Insert symbols and special characters into a document
  • Find and replace formatting
  • Add special effects to text

    ---

   Word Level II (8 hours)

  This class will introduce participants to the basic operations of Microsoft Word at the beginning level and introduce participants to additional operations of Microsoft Word.
  Upon completion of this course students will be able to:
  • Enter hidden text into a document
  • Adjust character spacing in a document
  • Create a multiple-section document
  • Reveal and clear formatting in a document
  • Insert a table in a document
  • Format a table
  • Insert and delete rows/columns in a table
  • Convert text to a table
  • Create parallel columns in a document
  • Create newsletter-style columns in a document
  • Insert a chart into a document
  • Insert a diagram into a document
  • Use styles
  • Set up an outline document
  • Produce a report
  • Add a border and shade to text
  • Add a header/footer to a document
  • Add page numbers to a document
  • Print specific pages of a document
  • Insert a picture into a document
  • Insert a hyperlink into a document
  • Split the document window/open a new document window

    ---

  Excel Level I (8 hours)

  This class will introduce students to MS Excel basics including creating spreadsheets, formulas, functions, text, formatting & graphics. Students will be able to perform basic (introductory) level excel skills such as modifying an existing worksheet, building worksheets, copying & moving cells, etc.
  Upon completion of this course students will be able to:
  • Use the Excel menu system and Excel toolbars
  • Use Excel task panes
  • Display help information
  • Modify an existing worksheet
  • Move the cell pointer, change data in a worksheet
  • Reverse an edit operation, save a workbook
  • Add data to a worksheet
  • Enter a formula into a worksheet
  • Adjust column width in a worksheet
  • Adjust row height in a worksheet
  • Build a new worksheet
  • Edit a worksheet
  • Format a worksheet
  • Change the page setup for a worksheet
  • Insert a manual page break into a worksheet/including print titles in a printout
  • Use Basic Excel functions, i.e. Sum, Average and Count 

    ---

  Excel Level II (8 hours)

  This class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities such as functions, charts, linking worksheets, adding pictures and more.
  Upon completion of this course students will be able to:
  • Find a specific entry in a worksheet
  • Use options in the paste special dialog box
  • Use alignment options in the format cells dialog box
  • Use and understand absolute cell references
  • Use and understand logical functions
  • Use and understand financial functions
  • Use and understand date/time functions
  • Create a chart
  • Modify and enhance a chart
  • Work with a list, inc. sorting the records, specifying a range of values
  • Link worksheets within a workbook
  • Split the workbook window into panes, freezing window panes
  • Hide rows and columns of a worksheet
  • Add pictures and diagrams to worksheets
  • Use an Excel template to create a workbook
  • Insert a hyperlink into a worksheet, using the research feature
  • Insert comments into a worksheet

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  Windows (8 hours)

  This class is for non-computer users seeking to gain a basic understanding of the PC components and operations in the Microsoft Windows environment including proper start-up and shut-down of Windows operating system, running application programs, managing and organizing files and folders and printing.
  Upon completion of this course students will be able to:
  • Perform standard mouse procedures
  • Understand the Desktop Layout
  • Understand How to Use the Keyboard
  • Use the Taskbar
  • Restart, Shut Down, Log Off, and Switch Users
  • Create and Delete Shortcuts 
  • Open and Close a Window
  • Minimize, Maximize, and Restore
  • Move, Size and Switch between Windows
  • Create a New Folder
  • Rename a Folder
  • Open a Folder or File  
  • Move Files using Drag and Drop
  • Delete a Folder or File
  • Copy, Cut, and Paste a File or Folder
  • Use Computer to Browse Files and Folders
  • Empty the Recycle Bin
  • Restore a File or Folder from the Recycle Bin
  • Open and Navigate Help and Support
  • Install and Delete a Program

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  Outlook (8 hours)

  This class will introduce participants to the proper use of e-mail as a job related tool including sending clear messages, receiving, replying and deleting messages, disposing of junk mail and sending and opening fine attachments.
  Upon completion of the training student will be able to:
  • Describe types of E-Mail Accounts
  • Create and Change an E-Mail Account
  • Open, Print, and Edi Messages
  • Open and Save Attachments
  • Reply, Forward, and Re-Send Mail
  • Delete Messages
  • Organize Messages
  • Manage "junk" mail
  • Use the Address Book
  • Insert Attachments
  • Send and open attachments
  • Insert Hyperlinks
  • Use the Drafts Folder
  • Use Outlook’s Calendar
  • Create a New Appointment
  • Manage Appointment Options
  • Customize How You View Your Calendar
  • Create a Contact
  • Create a Distribution Lists
  • Understand Editing Tasks
  • Customize How You View Tasks
  • Create and Edit Notes
  • Understand Note Options
  • Set Journal Options
  • Create and Edit a Journal Entry
  • Customize Journal Views
  • Understand the dangers of viruses
  • Apply proper business e-mail behavior
  • Apply proper business e-mail behavior

    ---

  Basic Communication for Improved Customer Service (12 hours)

  This course is designed for those workers who come into contact with the customers of any company. Customers are defined as anyone, external paying customers or internal staff who supports the company’s mission. The course will help the participants better understand who their customers are and the benefits for both the individual worker and the company in providing good customer service.
  Upon completion of the training students will be able to:
  • Define customer service
  • Be able to explain the difference between external and internal customers
  • Recognize that service delivery is an individual response value
  • Understand how your own behavior impacts the behavior of others
  • Develop more confidence and skill as a problem-solver
  • Communicate more assertively and effectively
  • Learn some ways to make customer service a team approach
  • Look at the impression they give customers and ways they can improve

    ---

  Basic Communication: Verbal Skills (12 hours)

  This course is designed for those workers who have basic verbal and reading skills in English. It will introduce participants to the importance of good verbal and non-verbal communication skills in the workplace including good listening skills. It will demonstrate how different personal communication styles affect how co-workers, supervisors and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to verbal skills only.
  Upon completion of the training students will be able to:
  • Focus on communication barriers and how we can overcome them
  • Understand how personal communication impacts how others receive and interpret information
  • Understand common barriers to effective communications including non-verbal actions and jargon
  • Apply the basic principles of effective communication when communicating with supervisors, co-workers and customers
  • Become effective participants in workplace meetings

    ---

  Business Writing Skills (12 hours)

  This course is designed for those workers who have basic verbal and reading skills in English. It will demonstrate how different personal communication styles affect how co-workers, supervisors and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to written skills only.

  Upon completion of the training students will be able to:
  • Organize information and present complete thoughts
  • Understand the basic rules of grammar (written and verbal)
  • Understand the important of ‘tone’
  • Avoid repetitive use of words and redundancies
  • Avoid jargon, slang and clichés
  • Avoid excessive wordiness and negative language
  • Understand the importance of proper spelling and punctuation
  • Be able to prepare a short and properly constructed written business letter or memo

    ---

  English as a Second Language (ESL) Level I (40 hours)

  This program is designed for students who are literate in their native tongues and have some fluency in using the Roman alphabet to associate sounds with symbols; are typically unable to formulate complete sentences in English; are knowledgeable of individual words or phrases; but unable to express basic thoughts.
  Upon successful completion of the training in each level the student/participant will be able to:
  Understand basic vocabulary and everyday language functions such as greetings & instructions, requesting and giving information, expressing likes and dislikes, apologizing, and understanding basic American society functions.

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  English as a Second Language (ESL) Level II (40 hours)

  This program is designed for students who are somewhat able to communicate ideas in writing, but need improvement to basic writing style and grammar; demonstrate basic understanding of the verb system or word order; and have a minimal ability to convey ideas in writing and speaking, but may understand more than they can express. Write simple texts on personal topics, speak in complete sentences and demonstrate improved listening skills and pronunciation.

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  Basic Mathematics (16 hours)

  This course is designed to access the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic and practical math and measurement requirements of the workplace to include: basic addition, subtraction, multiplication and division of whole numbers, fractions, decimals and measurements.
  Upon completion of the training, students will be able to:
  • Use math to solve workplace problems
  • Develop the ability to add, subtract, multiply, and divide whole numbers
  • Develop the ability to add, subtract, multiply, and divide decimals and fractions
  • Understand the need for accuracy in counting and completing work related documents

    ---

  Basic Measurements (16 hours)

  This course is designed to access the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic measurement requirements of the workplace to include: basic addition, subtraction, multiplication and division of whole numbers, fractions, decimals, measurements to include the use of standard measurement devices.

  Upon completion of the measurements training students will be able to:

  • Understand the need for accuracy and demonstrate an ability to perform common measurements in business settings
  • Use math to solve workplace problems
  • Develop the ability to add, subtract, multiply, and divide whole numbers Develop the ability to add, subtract, multiply, and divide decimals and fractions
  • Demonstrate the proper use of standard workplace measurement devises